How do I start working with you?
- Contact us via our "Contact us" Page
- Share your product needs, volume, and timeline
- We'll schedule a brief consultation (15-20 minutes)
- Within 48-72 hours, you'll receive a tailored proposal with pricing and next steps
- If you approve, we arrange samples and begin sourcing
Do I need to have experience in international trade to work with you?
Not at all. Many of our clients are new to importing. We guide you through every step—from understanding Incoterms to navigating EAEU customs. If you know what product you want and who you want to sell to, we handle the rest.
What products do you source?
We specialize in agricultural commodities from 9 origin countries:
Coffee: Arabica & Robusta (washed, natural, honey process) from Ethiopia, India, Vietnam, Kenya, Burundi, Ivory coast,Honduras, Indonesia, UAE
Cocoa: From Vietnam, Ivory Coast, Indonesia
Nuts: Cashews from India, Vietnam, Ivory Coast, UAE
Spices: Black pepper, cardamom, turmeric, cinnamon and more from India, Vietnam, UAE
Tea: Orthodox and specialty teas from Kenya
Which countries do you deliver to?
Our primary markets are:
- Armenia (our home base)
- Russia
- Georgia
- Kazakhstan, Belarus, Kyrgyzstan
- Other CIS countries upon request
How do you ensure product quality?
Quality is built in, not inspected in. Our process includes:
✓ Pre-harvest checks: Field visits to verify crop health
✓ Processing oversight: Monitoring drying, fermentation, and grading
✓ Pre-shipment inspection: Final verification against your approved sample
✓ Lab testing: Moisture content, defect analysis, contamination screening (when required)
✓ Traceability: Every lot tracked to cooperative, washing station, or farm level
Can I get samples before placing a full order?
Absolutely. We encourage it. Once we identify suitable suppliers, we arrange pre-shipment samples (typically 300-500g for coffee, appropriate quantities for other products) sent via express courier to your location. You test, cup, or process the sample in your facility. We only proceed to contract once you approve. You only pay for the courier delivery.
Can you source custom specifications (grade, processing method, packaging)?
Yes. We tailor sourcing to your needs:
- Grade: From commercial to specialty (e.g., coffee G1-G5, cashew W180-W320)
- Processing: Washed, natural, honey, fermented—based on your flavor or functional requirements
- Packaging: 60kg jute bags, grain-pro lined, vacuum-sealed, or private-label retail packaging
- Blending: Multi-origin blends to achieve specific flavor profiles or price points
Just tell us your specs, and we'll find the right match.
What documents do you provide with shipments?
Every shipment includes a complete documentation package:
✓ Commercial Invoice & Packing List
✓ Certificate of Origin
✓ Phytosanitary Certificate
✓ Quality/Inspection Certificate
✓ Bill of Lading (BL) or Air Waybill (AWB)
✓ Fumigation Certificate (if required)
✓ EAEU-specific documents (EAC Declaration, customs union paperwork)
✓ Other documents upon request
How do you handle EAEU customs requirements?
We:
✓ Prepare all EAEU compliance documents before shipment departs origin
✓ Verify HS codes and duty calculations in advance
✓ Coordinate with trusted customs brokers in Armenia, Russia, and Georgia
✓ Pre-submit documentation to authorities when possible
✓ Provide real-time updates during clearance
Result: Faster clearance, fewer inspections, zero surprise penalties.
What if customs holds my shipment?
While rare with our preparation, if an inspection occurs:
✓ We coordinate directly with customs authorities to resolve queries
✓ Provide any additional documentation immediately
✓ Keep you informed with hourly/daily updates
✓ Absorb costs related to documentation errors on our part
Do you handle product registration or certifications for CIS markets?
For products requiring EAC certification or state registration (e.g., certain food items), we:
✓ Advise on requirements during the quoting stage
✓ Coordinate with accredited labs for testing
✓ Manage the application process with relevant authorities
✓ Include timelines and costs in your proposal
Let us know your product category early, and we'll guide you through the process.
What shipping options do you offer?
| Option | Best For | Typical Transit to Armenia |
|---|---|---|
| Sea Freight (FCL) | Large volumes, cost efficiency | 30-70 days (origin-dependent) |
| Sea Freight (LCL) | Large volumes, cost efficiency | 35-75 days (origin-dependent) |
| Air Freight | Urgent orders, high-value products | 3-10 days airport to airport |
| Multi-Modal | Complex routes, landlocked destinations | Customized timeline |
Which Incoterms do you support?
We work with all major Incoterms to match your risk preference (origin-dependent):
- FOB (Free on Board): We deliver to origin port; you manage freight and destination
- CIF (Cost, Insurance, Freight): We arrange freight/insurance to destination port; you handle clearance
- DAP (Delivered at Place): We deliver to your warehouse; you pay import duties/taxes
- FCA (First Carrier): FCA (Free Carrier): We deliver goods, cleared for export, to a carrier or named place in the origin country (e.g., our warehouse, terminal, or your forwarder's facility). You assume responsibility for main freight, insurance, and import clearance.
Not sure which to choose? We'll advise based on your experience and goals.
How do you track my shipment?
Transparency is key. You'll receive:
✓ Booking confirmation with vessel/flight details
✓ Real-time tracking link (sea/air)
✓ Proactive updates at key milestones: departure, arrival, customs clearance
✓ Estimated delivery date with buffer for contingencies
✓ Final delivery confirmation with photos
All communication via your preferred channel: email, WhatsApp, Telegram, or phone.
What if my shipment is delayed?
While we optimize for reliability, delays can happen (weather, port congestion, etc.). If so:
✓ We notify you immediately with cause and revised timeline
✓ Explore alternatives (e.g., partial air freight for urgent needs)
✓ Adjust downstream logistics to minimize impact
✓ Document lessons to prevent recurrence
Our on-ground teams and partner network help us respond quickly to disruptions.
How is pricing calculated?
Your quote includes transparent, itemized costs:
✓ Product Cost: Based on grade, volume, and origin market price
✓ Processing & Packaging: Milling, sorting, bagging, labeling
✓ Export Documentation: Certificates, inspections, admin
✓ Freight & Insurance: Based on Incoterm, route, and volume
✓ Customs & Duties: If CIP/DAP terms
✓ Our Service Fee: Clearly stated, no hidden markups
You'll see the total landed cost before committing.
What payment methods do you accept?
Telegraphic Transfer (T/T): With milestone-based payments (e.g., 30% deposit against Pro-forma Invoice, 70% before shipment)
Are there hidden fees?
Never. Our philosophy is transparent pricing. The quote you approve is the price you pay. If unforeseen costs arise (e.g., sudden customs fee changes), we communicate immediately and seek your approval before proceeding.
Can I get volume discounts?
Yes. Pricing scales with commitment:
✓ Trial orders: Standard pricing
✓ Regular monthly shipments: Preferential rates
✓ Annual contracts: Custom pricing with volume incentives
✓ Multi-product consolidation: Additional freight savings
Let us know your projected volume, and we'll structure the best terms.
What happens after my shipment arrives?
Our support doesn't end at delivery:
✓ Delivery Confirmation: Photos and signed proof of receipt
✓ Quality Follow-Up: We check that products meet your expectations in your facility
✓ Document Package: Originals + digital copies delivered securely
✓ Feedback Collection: Your input helps us improve future shipments
✓ Reorder Planning: We track your consumption and suggest optimal reorder timing
How do I contact you for support?
We're here when you need us.